Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) managing all aspects of a Regional 9-1-1 dispatch center's operations with high level supervision during emergency situations in an high stress environment; 2) Demonstrating supervisory and managerial proficiency; 3) Providing full, first-level supervision including planning, directing, scheduling, and evaluating the work of subordinate staff and shift leaders, developing performance standards, interviewing candidates and recommending promotions, developing and implementing quality assurance program and training plans; 4) Operating CAD, NCIC, 9-1-1 systems, LMR and alarm monitoring systems; 5) Dispatching Shipboard fires and Aircraft emergencies. NOTE: (Your answer must be supported by information in your resume.) Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.