Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: General knowledge of the specified types of work involved with the various occupational trades persons assisted. Knowledge of safety and environmental rules and regulations concerning procedures, equipment, commonly used chemicals and basic safety is required. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Ability to carry out assigned work in accordance with instructions and specifications in assisting journeyman level workers. Ability to use and maintain the basic tools and equipment pertinent to the various occupations. Knowledge of the basic materials utilized in the performance of the various repair and maintenance activities in conjunction with the journeyman trades persons.