Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. Job title: Network Operations Centre Shift Lead Job Description: We're looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Lo…