Your Role
Be a SME and lead the team by example. Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
In this role you will play key Role In
- Handling a team size of minimum 10-15 associates and their performance management
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
- Prior digital/call center experience preferred.
- Familiarity with Microsoft Office applications.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
Your Profile
- Strong Communication & Customer Service Skills
- Minimum 5-7 years of international contact center experience
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.
- This is remote work requiring a secure workspace and effective internet connectivity
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