Education: There is no substitution of education for specialized experience for this position. Experience: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade level. To be creditable, this experience must have equipped the applicant with the particular Knowledge, Skills and Abilities (KSAs) to perform successfully the duties of the position, and must typically be in or related to the position to be filled. Some examples of this qualifying experience are: Experience working independently in a fast-paced high volume work environment with demonstrated effective written and oral communication skills in order to convey issues and propose solutions. This includes a proven ability to interact in a professional manner with upper-level management and those seeking assistance. . Experience in the development and/or maintenance of an electronic database, electronic filing system, and/or paper filing system. This includes a demonstrated ability to develop and/or maintain a work assignment process and tracking system to ensure timely assignment and completion of assigned work and the ability to develop and generate reports, compile and evaluate statistical information, identify workflow issues, and recommend changes to processes for improved efficiencies. Experience in gathering, analyzing and evaluating information and data in order to make recommendations for resolution of issues. This includes the ability to draft report documents and memoranda for management. Experience utilizing automated systems and software to enter and retrieve complex data, format and encrypt information to technical specification, and to produce a wide range of documentation (i.e. analytical reports, spreadsheets, and statistical charts). Experience demonstrating knowledge or application and/or interpretation of Federal laws and regulations such as those related to Federal EEO and disciplinary and adverse actions. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**