Responsibilities:
- Lead in-person BCCHW onboarding, field training, and new hire orientation activities as needed
- Perform field observations and quality audits to ensure adherence to Belle standards, workflows, and member experience expectations
- Reinforce Belle's standards for hospitality, professionalism, documentation, compliance, and member experience throughout all training activities
- Travel to assigned markets as needed to support onboarding, in-person trainings, and market launch activities
- Complete member appointments and provide field support during non-training periods, staffing shortages, or callout coverage
- Serve as a role model for BCCHW service delivery, professionalism, and member engagement
- Conduct quality assurance reviews to identify training opportunities and support continuous improvement initiatives
- Assist with recruitment activities and hiring events
- Adapt to evolving operational priorities and support special projects as the BCCHW program continues to grow
- Previous experience in training, onboarding, coaching, healthcare operations, or customer-facing field roles preferred
- Comfortable facilitating in-person trainings and speaking to groups
- Strong communication and interpersonal skills
- Organized, adaptable, and comfortable balancing training responsibilities with field operations
- Ability to support new team members in a professional and encouraging manner
- Comfortable with travel and working in a fast-paced, evolving environment
- Passion for member experience, healthcare access, and Belle's mission
- This role is only available for internal candidates.
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