Job Requisition ID #
26WD98510
Position overview
The Renewal Representative, Regional Accounts is a customer-facing role responsible for managing and executing high‑volume subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs.
The role requires strong commercial judgement, confident customer communication, and the ability to manage multiple renewal cycles simultaneously. Success is measured through renewal rate, customer retention, expansion at renewal, and disciplined operational execution.
Responsibilities
End-to-End Renewal Ownership
Independently own and execute full renewal workflows across assigned regional customer accounts
Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy
Customer Retention & Expansion
Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
Identify and close seat‑based expansion opportunities at renewal, using standard playbooks and creative commercial approaches
Customer & Procurement Engagement
Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships
Forecasting, Data & Workflow Discipline
Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems
Monitor auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn
Use data, insights, and workflow automation to improve renewal efficiency and predictability
Account Team Unit (ATU) Collaboration
Engage Account Executives on larger cross‑sell or expansion opportunities identified during renewal cycles
Partner with Customer Success Managers to align on adoption, retention, and renewal strategy
Provide light‑touch support to partners on partner‑owned or assisted renewal accounts
Share insights on churn risk, renewal blockers, and missed upsell signals across teams
Mentorship & Continuous Improvement
Provide guidance and informal mentorship to less experienced renewal or sales colleagues
Share customer feedback on product experience, packaging, and commercial friction with internal teams
Minimum Qualifications
Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
Strong customer‑facing communication skills, with confidence engaging procurement and commercial stakeholders
Commercial awareness, including experience negotiating renewal terms and addressing customer objections
Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
Highly organised and capable of managing competing priorities in a fast‑paced environment
Familiarity with Nordics customer buying behaviours and regional commercial practices
Preferred Qualifications
Experience working in subscription‑based or recurring revenue business models
Exposure to seat‑based expansion or upsell motions at time of renewal
Familiarity with partner‑assisted or partner‑led renewal models
Experience mentoring or supporting junior sales or renewal colleagues
Comfort working within cross‑regional or matrixed sales organisations
Degree‑level education or equivalent professional experience
RS27
#LI-AS1
#LI-LH1
Job Level
3 SR3
Salary Transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
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About Autodesk
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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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