Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is powered by our Host and Guest communities. Reputation is at the core of Airbnb's trust platform. The Reputation team is responsible for everything related to a user's reputation, from reviews and superhost and standards enforcement. With the complexity ranging from individual travelers and hosts to large vacation rental businesses. Our work includes but not limited to
- Reviews - As a two sided marketplace, reviews allows both guests and hosts to recognize and keep each other accountable. Collecting and acting on data collected from our users, (including the business logic of the questions we ask in the review flow) is the backbone of the reputation team.
- Superhost - The concept of a host is core to Airbnb, the superhost program is built to recognize and reward top hosts for going above and beyond to provide an incredible experience for guests.
- Standards - Airbnb is built on trust, the reputation team is tasked with escalating education and enforcement when poor feedback is received.
- Insights - Data is the center of Airbnb, powering all things. The Reputation team provides easily consumable and accurate data to hosts about how they are performing and opportunities they may want to take advantage of.
The Difference You Will Make:
We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. The reputation team is fundamentally improving how review data is collected and stored. We are working towards modularizing our systems and creating an ecosystem that can span beyond the two sided marketplace we serve today. We are at the early stages of a multi-year journey to build a company-wide review platform. As a key contributor, you will have the unique opportunity to be involved from the early days of redefining the Reviews space for Airbnb. Some projects will have you focusing on one particular layer, while many others will require you to move across the stack fluidly.
A Typical Day:
- Work with cross functional partners (product managers, legal etc) to design and deliver high-quality products.
- Create paved paths and best practices within the reviews, standards, and insights space.
- Define technical strategy and lead the architecture, build, and launch of solutions for serving reviews flows and providing data to our users.
- Work in areas outside of your usual comfort zone and show motivation for personal growth.
- Influence and align stakeholders across teams and organizations on technical direction, goals, and roadmaps.
- Build efficient and backend solutions that are reliable, performant and scalable.
- Collaborate with team members and cross functional partners to define product definitions and roadmaps
Your Expertise:
- 7+ years of full-time work experience in software engineering, information technology, or related domains.
- Proven track record of defining technical direction and owning architecture for large-scale, complex production systems.
- Ability to drive technical strategy and make architectural decisions that span multiple teams and systems.
- Experience mentoring and growing engineers, and influencing technical decisions across teams and organizations.
- Experience with service oriented architecture.
- Experience with Agentic Coding tools
- Proficiency in one or more backend server languages (Ruby/Java/Kotlin), and in popular storage systems such as relational databases, NoSQL and caching.
- Breadth of knowledge in reviews and metrics domain is a plus
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [contact via apply link]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range$196,000—$227,000 USD