Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Highlights
- Ability to speak English and Japanese is a required
- No relocation and visa support
The Community You Will Join:
The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.
The Difference You Will Make:
In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform.
A Typical Day:
- Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue.
- Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems
- Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
- Use data to identify strategic opportunities and drive sales growth
- Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts and Field Operations teams to align partner initiatives
- Educate clients on product updates and share partner feedback with internal stakeholders
- Implement and oversee effective troubleshooting processes, escalating as needed
Identify patterns in data and feedback to improve services and products - Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team
- Contribute to the development of technical communication materials such as policies, procedures, and presentations.
Your Expertise:
- 10+ years of experience in a Connectivity or Technical Partner Manager role
- 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships
- Strong understanding of hospitality/travel software
- Proficiency in SQL, Sumo Logic, and Excel
- Solid technical troubleshooting skills
- Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills.
- Effective time management and ability to prioritize in a fast-paced environment
- Strong quantitative skills with a proven ability to leverage data in decision-making
- Adaptability to shifting priorities, projects, and deadlines
- Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
- Ability to speak Japanese is a required