In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Professional and Scientific Positions, 0101 Series. BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: Degree: Behavioral or social science or related disciplines appropriate to the position. OR Four years of appropriate experience that demonstrate that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. OR Combination of education and experience that provides the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes assisting others in providing consultation and assistance to installation leadership, unit commanders, and first sergeants in identifying and addressing family issues and changing demographic trends, which impact mission readiness and retention. Designs, develops, and manages a variety of educational forums and briefings to enhance community capacity and assist serviced populations in improving work/life skills and knowledge of available resources. Reviews and researches data to assist in determining the status of regulatory compliance, procedural accuracy, and other program requirements. Presents findings and recommends changes to policies and procedures to enhance program effectiveness. Determines appropriate course of action to positively affect work/life relationships, mission readiness, recruitment and retention. Develops and implements plans to promote and enhance services provided to customers. Resolves complex and difficult types of issues referred by team members or Flight Chief. Provides individual and family consultation services, education, referrals, and follow-up in situations that regularly confront difficulty in determining client needs or wants or convincing them to accept that problems exist. Researches and determines or recommends appropriate actions or interpretation of issues that impact organization, installation, command, or agency. Explains performance expectations to employees, provides regular feedback on strengths and weaknesses and holds employees responsible for satisfactory completion of work assignments. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of social services delivery systems as well as a wide range of concepts, principles, theories, and practices relating to one or more of the social or behavioral science fields. 2. Knowledge of the principles, practices, and techniques used in team building; establishing team performance goals and assessing team progress; and providing effective team training. 3. Skill in conducting interviews to establish the nature and extent of concerns/issues; provide assistance in developing goals and plans; determine appropriate referral services/options; and provide practical guidance on work/life issues (e.g., family separation, personal financial management, etc.) when frequently there is difficulty in determining clients' needs or wants or in convincing them to accept that problems exist. 4. Skill in establishing and maintaining effective and positive working relationships with team members, other team leaders, individuals/families, leadership of organizations, and program representatives and officials. 5. Ability to assess and measure customer-organizations' trends, concerns, and needs; assist in identifying and prioritizing goals; and provide guidance and direction for the development and implementation of effective plans and tools to address such issues. 6. Ability to communicate effectively both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.