Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What’s the opportunity?
Reporting to the Revenue Accounting Manager, this position will play an important role in supporting and scaling Fin’s revenue accounting operations. You will collaborate across Accounting, Revenue Operations, Finance Systems, Data, and GTM teams to ensure accurate and timely revenue recognition and help support a best-in-class accounting organization.
We are seeking a driven, open-minded, and detail-oriented individual who is passionate about revenue accounting operations, process improvements, and leveraging technology to build scalable solutions. This role requires strong communication skills, solid accounting fundamentals including US GAAP and ASC 606, and the ability to work cross-functionally in a fast-paced environment.
What will I be doing?
- Assist in day-to-day revenue accounting activities to ensure compliance with ASC 606, internal policies, and external audits
- Support the monthly revenue close process, including preparation of journal entries, reconciliations, and reporting deliverables
- Prepare revenue and AR-related account reconciliations and analyses to support general ledger balances
- Assist with revenue recognition for SaaS subscriptions, usage-based revenue, overages, ramped contracts, and other non-standard arrangements under ASC 606
- Partner with Revenue Operations, Finance Systems, and Data teams to ensure completeness and accuracy of revenue-related data
- Perform variance and flux analysis to identify trends, investigate discrepancies, and explain key business drivers
- Support external audits by preparing audit deliverables and responding to auditor inquiries
- Assist with maintaining and improving revenue accounting processes, controls, and documentation
- Contribute to automation and process improvement initiatives to improve efficiency and scalability of the monthly close and reporting processes
- Assist with ad hoc analyses, user acceptance testing, reporting, and special projects as needed
What skills do I need?
- 2–3 years of experience in public accounting and/or industry
- Curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations
- Meticulous attention to detail and strong organizational skills
- Excellent technical, analytical, and communication skills, both written and verbal
- Strong understanding of accounting principles and foundational knowledge of ASC 606
- Highly proficient in Excel
- Ability to perform tasks with a high degree of accuracy and timeliness
- Strong analytical, research, and problem-solving skills
- Ability to work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy
- Strong collaboration skills and ability to work cross-functionally with Finance, Systems, Data, and GTM teams
Preferred Qualifications
- Bachelor’s degree in Accounting
- CPA or progress toward CPA is a strong plus
- Experience working in NetSuite (NetSuite ARM experience preferred)
- Experience with SaaS and/or usage-based revenue models
- Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a plus
- Knowledge of ASC 606 and revenue recognition concepts
- Interest in automation, AI tools, and process improvement initiatives
- Experience supporting audits and maintaining process documentation and controls
Benefits
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We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $129,000-$154,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.